Posted: 24 Oct 2006 at 5:02pm | IP Logged

As of 9/28/06 Handango deleted all of my products from their catalog for no stated reason! Click Here for more details

This directly effects the future development of all my mobile apps. Please use the above article link to see why and how you can send Handango your comments on this issue and hopefully get them to reconsider their decision.

Remember: In the event that Handango does re-open my account (without any penalties and with my full ad balance), I would like to thank everyone who took the time to send Handango a constructive comment (either for or opposed to re-opening my account) with a coupon good for a FREE product or upgrade from OMNISOFT!

Posted: 24 Oct 2006 at 11:12pm | IP Logged

John,

So the last time you had any communication with Handango was 9/28? 

Did you ever find out with whom you were speaking with...somehow "Handango Partners Team" isn't too cordial.  Was there ever any option for telephone communication?  Either way, you had much more patience with any company than I might display under the same circumstances.

I'm not sure my small business clout will offer much weight, but will compose an intelligent message for the cause. 

Take heart, I know all your forum members are behind you and will do whatever we can!

Posted: 25 Oct 2006 at 12:08am | IP Logged

I feel for you mate.

This kind of things should never happen. It seems like they don't want to honour their prize so they close your account.

In Australia we have consumer affairs to prevent these things from happenning. I don't know where Handago is located there is somebody you can report to about this case.

Posted: 25 Oct 2006 at 4:26am | IP Logged

This kind of stuff irks me to no end. Also I've dealt with Handango and made sure to buy from Omnisoft.

Hope this helps. Good Luck with it.

Posted: 25 Oct 2006 at 5:00am | IP Logged

Dear john,

I really feel you on this one, bro.

This is my penny in the bag. Hope it helps.

***********************************************

To Whom it may concern

I have not personaly purchased any of OmniSoft's products (yet) but have been using their forums for advice on development for the mobile platform. Judging from the correspondence between him and your company it surely seems like most of the blame is on your part and the problem should thus be approached with that in mind and not shying away from honoring your agreement by deleting his account because you felt (my own assumption) that he is most probable a difficult customer and you don't want to deal with him. Which to me seems pretty unfair/ unjust to treat a loyal customer, one who has been a client of yours for 6 years. Not to mention that you most probably made a lot of money from the products he sold through you.

So please, show that Handango is a reputable company and do the honorable thing by re-instating his account along with the balance on his raffle reward. As I was using your website a lot and was intending on buying my mobile applications through Handango.

Regards

Barney

Posted: 25 Oct 2006 at 5:53am | IP Logged

John: Here is what I sent Handango, using your form:

To the Handango Partners Team regarding John Cody

I am a customer of John Cody, having bought one of his products via Handango.  I read the documentation related to your handling of John Cody's raffle prize of $5000 of advertising, including emails between you and him.  I believe that you are being unfair to him.

I see two key points here:

1. John won the prize fair and square but wasn't told about the time limit for advertising when he won.

2. Both of you spent significant time in trying to reach a resolution, but you ran out of patience and decided that you could eliminate the problem by cancelling his contract.

You have cancelled his contract without fulfilling outstanding obligations (the advertising), which is clearly unethical and may be actionable.

The result is that you win, saving $5000, and he loses, both the $5000 in advertising and his sales outlet through you.  My reaction: BIG GUY steps on little guy.

If your problem was the time being spent on this issue, you could have told him that rather than just cancelling him.  If your problem was the $5000, you are solving it at his expense, and shame on you.

I can suggest an alternative solution:

1. Give John until next August (one year after first mentioning the one-year limit), or next November (one year after resolving the issue) or next December 31 (if you feel generous) to spend the remainder of the $5000.

2. Require John to submit a firm advertising plan now that conforms to your current rules and accounts for the remaining credit, with no changes permitted.

3. Continue his contract at least until the advertising credit (your obligation) runs out.

4. Continue his contract beyond that unless and until you have a reason other than this issue for cancelling.